Archive for March, 2012

HTC HD7 screen goes black when making a call

For months I’ve been dealing with an issue of the screen going black when I answer or make a phone call on my HTC HD7.  I searched online and wasn’t able to find a solution until today.

It has to do with the proximity sensor.  It goes out of alignment and that results in the black screen during the call.  While the call is active, since the screen is essentially turned off by the proximity sensor, I can’t use the keypad or even hang up the call!

The fix is to press down hard on the area where the proximity sensor is.  It’s located at the top of the screen – pretty much where the HTC logo is.  Just press hard on that area and that should move the sensor back into place.

Jeff, Who Lives at Home

New movie starring Jason Segel, Ed Helms, and Susan Sarandon.

Definitely on my to-watch list.

Time’s review

Workplace Titles

I’ve never believed in titles meaning anything significant in the workplace.

Was musing over this after reading an article about Goldman Sachs.

“In a subsequent memo to staff, Goldman chief executive Lloyd Blankfein and chief operating officer Gary Cohn said Mr Smith’s views were in the minority among his 12,000 fellow vice-presidents around the world.”

Twelve thousand vice-presidents!!

If you haven’t read Greg Smith’s OpEd about why he is leaving Goldman Sachs, you should.

American Reunion

I don’t know what this says about my taste in movies, but I can’t wait
for American Reunion!

Systems and Service

I just got off a  phone call with Daikin Air Conditioning.  I’ve been a customer of theirs for many years (around 6, ever since they took over the aircon company that used to maintain my air conditioners).

In Singapore it’s a necessity to get air-con maintenance done every 3 or 4 months.  If not the air-conditioner starts choking up and becomes inefficient.  It also begins to leak water.

My service contract expired in December.  I didn’t get a call for renewal so I overlooked it and unfortunately this morning woke up to a leaky air conditioner.

I called Daikin and they told me my contract had expired.  Which is fine, I’m set to renew it and have someone come as soon as possible to fix the air-con.  Uh-oh… they say that it will take at least 2 weeks before they can get me a new contract and send someone.  I remark that each previous time they just sent a repair guy and I signed the contract on the spot.

It was explained to me that their new system does not allow this.

I asked the lady what kind of system is this?  It doesn’t seem to improve things for the customers.  She said, “Some things improved, some things not.”  So I asked her what part of this new system made any improvement for the customers.  She didn’t have a response.  I pointed out that while the system may have improved things for their internal workings, it made things more difficult for customers.

Looks like it’s easier to turn to another air conditioning maintenance company rather than wait two weeks for Daikin to figure out how to renew my contract.

Rule for business – if your system makes it harder for a customer to give you money, it’s probably a bad system.

Let’s go exploring!

Calvin Hobbes Exploring